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The Secret to Boosting Repeat Business for E-Commerce Delivery Firms: Technology

Reaching and winning new customers is just one part of a business’ relationship with its customers. Special attention must also be given to creating loyal, repeat business. For the small business owner, the secret in boosting repeat business is new technology.

A recent survey from Microsoft, Customer Expectations are Evolving: How Technology Helps SMB’s Meet Customer Demands, details three key facts small business owners should know:

  • 50 percent of consumers prefer interacting with businesses digitally versus in person
  • 49 percent prefer to sign contracts or other documents digitally
  • 57 percent say it’s important that a business remembers them and their preferences

To best serve your customer needs, you want to make sure your customer service evolves alongside technological innovations. Strategically utilizing technology does not have to be an overwhelming undertaking. It could simply involve making a few changes. Accommodating your customers is they key to winning repeat customers. … Read the rest

General Article

Time To Express Your Gratitude Towards Your Mother

Every relationship we have with everyone is special but the most special relationship that we hold in pour life from birth to death is of a mother and her child. No one can ever measure up what our mothers have done for us. It is rightly said that whenever someone has to teach anything about selfless love, the love of a mother is the best example. Our mothers have done so many things for us and have never asked anything in return. So isn’t it now our duty to make her feel the same? We can never give her all the things back which she has done or sacrificed for us but we surely can express our gratitude towards her. There is this one day in a year which is just made for you to do that which is the Mother’s Day. We all should take some time out for … Read the rest